Terms & Conditions

Last updated: 1 August 2026

Using our service

By booking a pickup you agree to these terms. You confirm that the items you hand over are yours to send, and that you have checked pockets for cash, jewellery, keys and other valuables.

Orders and pricing

Prices are as listed on our pricing page and may vary by city and fabric. Weight-based orders are billed on the weight recorded at our facility. The minimum order value is ₹299.

Turnaround

Standard turnaround is 24–48 hours from pickup. Timelines are estimates and may extend during peak periods, public holidays or adverse weather. We will keep you informed if your order is delayed.

Fabric care and risk

We follow the care label on every garment. Items without a legible care label are cleaned using our best professional judgement, at the owner’s risk. Pre-existing wear, weak seams, colour bleed and shrinkage inherent to a fabric are not the responsibility of FABXO.

Loss or damage

In the rare event that an item is lost or damaged through our fault, compensation is capped at ten times the cleaning charge for that item, or its documented value, whichever is lower. Claims must be raised within 48 hours of delivery.

Payment

Payment is due on delivery unless prepaid. We accept UPI, cards, net banking, wallets and cash. Unpaid balances may lead to service being suspended.

Cancellations

Pickups can be rescheduled or cancelled free of charge up to two hours before the slot. Orders already collected and processed cannot be cancelled.

Unclaimed items

Items that cannot be delivered after three attempts are held for 90 days. After that period FABXO may dispose of them, and no claim will be entertained.

Changes to these terms

We may update these terms from time to time. The version published on this page at the time of your order is the one that applies.